Entrepreneurs are, by nature, some of the most optimistic people you will ever meet. They believe in a better future, and they believe their efforts will create that future. I’ve seen this trait in almost every one of the thousands of entrepreneurs we’ve worked with over the years. That said, there are always times when...Read More

It’s hard to be positive these days about Hawaii’s economy, and more specifically, Kona’s economy. I saw last weekend that the unemployment rate was 13% overall for Hawaii. I imagine it is close to 20% for the tourism-driven economy of West Hawaii. A walk down Alii Drive, our main tourist shop area, will show “For...Read More

One thing I try to keep in mind with the Covid pandemic is that we are all figuring things out for the first time. As such, I don’t Monday morning quarterback the decisions of others, and I try to give as much patience and understanding as I can to the viewpoints of others. Many people...Read More

Exceptional customer service is not a destination; it is a process of evolving and becoming better. I seldom see a business that does everything right all the time. At the beginning of this year, Kona Impact set out to improve all our processes, from our invoicing and billing systems to our project management and communications...Read More

I had two interesting conversations within minutes of each other last week—one with a client and one with another small business owner in Kona who was not a client. I was helping the person (who was not a client) re-hang a banner that had fallen down. I noticed that it was of very poor quality,...Read More