Author Archives: brian

Existential Threats to Businesses In Hawaii

A few things in today’s newspaper caught my attention: 1) Governor Ige is likely to veto a bill that would have prohibited new fish collecting licenses, and 2) a story about how the recent publicity about rat lungworm disease might be affecting locally-grown produce. Both of these stories highlight what I call “existential threats to business”; things that, in a very short time, could completely destroy a business.

We often here the phrase “existential threats” in reference to things that could wipe out humankind on earth. These include asteroid impacts, extreme climate change and on local levels, earthquakes, tsunami and volcanoes. I think the term also works well for business.

Here are five existential threats to businesses in Kona, Hawaii.

  • Earthquakes, tsunamis and volcanoes. Yes, all three occur in Kona and all three are expected to happen again, sooner or later.
  • Government regulations. Governor Ige, if he did sign the fish collecting license law, would make it a dying industry. Likewise, our DLNR or federal authorities could shut down parts of our lucrative ocean recreation industry: banning or highly-regulating out “dolphin tours” or our manta night snorkeling/diving. The Public Utilities Commission basically killed the rooftop solar business when it took away net metering. We now see very few solar company vans or installation in Kona: regulation killed the business. One of the big fears in our agriculture industry is the possibility of a widespread immigration crackdown: many farms will be forced to shut down.
  • Environmental changes. Many bee farmers stopped their businesses when the Varroa mite became widespread on the island. Many farmers have basically given up on using their land because of little fire ant infestations, which makes it very hard to get pickers on the land. The outbreak of rat lungworm cases this year could result in lettuce and raw produce farms to lose their markets. Rapid Ohia death has wiped out thousands of acres or tree-covered forests in a matter of months.
  • A 300 pound gorilla enters the market. Many small retails and service business would be at great peril if a Mainland chain or well-founded locally-based competitor entered the market. When Sports Authority came to Kona, several small sporting goods companies were forced out of business. I know of a few businesses that are barely keeping on because of franchise chains with their purchasing power, superior supply chain management, high ad budgets and fancy stores, coming to town.
    300 pound gorilla
  • Death of principal. Many family-owned businesses face existential crises when the patriarch or matriarch of the business dies. The family, which is often less committed to the business , has to decide to continue running the business, sell it or shut it down.

All of these existential threats are very real possibilities for the majority of small and medium-sized businesses in Kona. There are, of course, many more, but these are some of the ones that should keep business owners awake at night

What’s there to see and do in Kona, Hawaii?

A few weeks ago, I was in Los Angeles airport getting ready to board a flight back to Kona. The person next to me (clearly a tourist) sensed that I lived in Hawaii, so he struck up a conversation about things to do and see in Kona. His family had six nights and we going to stay at the Marriott Courtyard King Kamehameha Kona Beach Hotel. He couldn’t say all this and manage to get out “the Marriott King hotel in Kona.” I knew what he meant. His kids are teenagers.

So, what’s there to see and do in Kona for a family?

Ocean Activities

For the kids, I’d highly recommend going scuba diving. All the dive shops have what are called “introductory dives”, which is basically scuba diving with a dive master by your side. You don’t need a license and it will open your eyes to a whole new world.

For the family, the manta night snorkel is one of the highest rated activities in Kona. The manta rays to come near shore areas at night to feed on the plankton, which is attracted to the dive lights. It’s best described as manta ballet. All the dive boats do a good job of providing for a safe and enjoyable experience.

Snorkeling at Kahaluu Beach is another fun and enjoyable activity. It’s also free is you have snorkel gear. The beach area is protected so the waves are very calm. This are also lifeguards, so it’s a great place to go if you’re not accustomed to ocean snorkeling. Waning: don’t touch or harass the turtles! There are also surf lessons available (fee based) at the north end of the beach.

Deep sea fishing will set you back a big hunk of change, but imagine the fun of reeling in a few hundred pound tuna or a possibly a thousand pound marlin. There are few places in the world with a better chance of catching a big one than Kona, Hawaii. We recommend TOPSHAPE Kona Fishing for a deluxe boat and experience and High Noon for those on more of budget.

Land Activities

For a great morning trip or afternoon trip, visiting one of the Kona coffee plantations can’t be beat. Our favorite is Mountain Thunder Coffee Plantation, which is just above Kailua-Kona and is home to some of the best organic Kona coffee you’ll ever taste.

It’s a bit of drive, but visiting Mauna Kea will take you to a new world. The visitors center is as high as you can go is you don’t have a 4 wheel drive car, but it’s still a great place for star gazing and learning about the solar system. There are tours to the top, but they can be very expensive.

“The volcano” (actually there are five, but this refers to the active one) is on the other side of the island and will take at least two hours to reach. If you can see the lava flowing at night, as it often is in the crater, it’s a spectacular experience. Check the park website for lava flow information.

Kona, Hawaii is also home to hotel luaus, parasailing, dinner cruises and all the other expected activities in a tourist area.

One thing I recommend to tourists is to commit to eating all their meals and doing all their shopping at places they have never been to before. So, avoid the big box stores and chain restaurants and seek out places with local flavor and goods..

The Biggest Mistake New Entrepreneurs Make

Kona Impact has worked with probably more than 1,000 businesses in the past ten years. Most are small and medium-sized businesses, and large amount are startups, new businesses that in the very early stages.

There are, of course, many things that need to go right for a business to grow and become sustainable. The products or services need to be right for the market. The pricing needs to be right. These are all givens, and most entrepreneurs figure these out fairly quickly.

The one thing that seems to be a make or break them is the ability to go beyond the “I’ll-do-it-all-myself” mindset and to seek out experts in areas in which they lack skills. That is, being an extreme do-it-yourselfer makes it almost impossible to grow a sustainable business. Even most successful artists have managers. At some point you need others, and the sooner you realize that, the better chance you will have to grow your business to a profitable (and worthwhile level).

Here, at a minimum, are the elements you need to master to start and grow a business:

  • Branding
  • Business Logo and Collateral Design
  • Product Design or Purchasing
  • Service Offering Specification
  • Sales
  • Marketing
  • Legal
  • Information Technology Management
  • Accounting/Bookkeeping/Taxes
  • Supply Chain Management
  • Customer Service
  • Equipment/Vehicle Repair and Maintenance
  • Human Resources

I encourage business owners to look at this list and assign a letter grade to their skill level. For example, if you are awesome at sales–“A” level–but you have no bookkeeping, legal and branding experience, these are the jobs on which you want to work with a local supplier.

Here are four things to consider:

  1. In the global, connected and hyper-competitive business world in which we live, most businesses require “A” or “A-“ know-how and execution in nearly all the elements needed for a successful business.
  2. I have yet to meet the person who is at an “A” level in more than a few of the items above. This should be expected.
  3. Those who micromanage and try to do everything themselves are likely to be wasting a huge amount of time, money and opportunity costs, when they try to do everything themselves. They will also accomplish these tasks poorly and to a low degree of professionalism.
  4. The strategy of not doing what you’re not good at, and not hiring someone to do those things, is a recipe for disaster. Avoidance of crucial elements of a business is never a good strategy.

I like to call this the “entrepreneur’s curse”: we know enough to feel confident in many areas and we are too confident to know that we don’t know enough.

entreprenuer mistake

One strategy we took at Kona Impact was to assign employees to become experts in areas in which they have an interest and pre-existing skills. Others, like legal, bookkeeping, equipment maintenance and some product design tasks were outsourced immediately. I didn’t want to learn how to fix my office air conditioner, clean my carpets and write basic contracts. I knew I needed them, but I also knew that my time would be much better spend on things at which I was good.

Deep Work for Small Business Owners 

Deep work is a concept that has existed since humankind has organized into societal units, if not before then. The idea is simple: the human mind is most productive when it can have long stretches of time to work on “big picture” problems without interruption. That is, the time that we can focus on the big issues and tasks that require sustained concentration. Some like to think of deep thinking of “being in the zone”–a highly productive time when you are oblivious to distractions.

get ideas

For a small business owner, this might include time to work on business strategy or planning; doing accounting or taxes, writing a proposal or employee manual; reading about innovations or new business opportunities or just working out troublesome areas of the business without distractions.

Deep thinking is not: making Facebook posts, cleaning the office, sitting in meetings, multi-tasking (read a magazine while watching TV while eating dinner and talking to ones partner). It’s not texting while on the treadmill.

There are three keys to deep work: 1) mental isolation from distractions, 2) physical isolation from distractions, 3) a dedicated time to focus.

Mental Isolation from Distractions 

We can only best focus our attention when we have a singular item on which to concentrate. I find I am least able to do deep work when I am multi-tasking. The other day I was trying to read a book, run the robo vacuum, do laundry and bake some rolls. In that hour, I heard beeps, buzzes and whirls every few minutes. There was no chance to effectively read and consider what I had read.

Here are a few tips to get into the right mindset for deep work:

  1. Use the first hour or two of every day for deep work. I like to get to the office around 6-6:30 in the morning, and, without even turning on my computer or looking at the mail or phone messages, I try get an hour or two of business reading done.
  1. Deal with the “elephant in the room”, the big things that will prevent you from focusing. If I have an important client issue to deal with, one that keeps me awake at night, there is no way I can get into a deep thinking mode until I have dealt with that issue.
  1. Spend some time exercising before you begin your deep work. I love to spent an hour or two doing heavy yard work before my scheduled deep work. Walking the dog or going for a hike are also ways for me to clear my mind and tire my body a bit before my deep work time.

Physical Isolation from Distractions 

Let’s face it, we live in a work where we are just a arm’s reach away from distraction: smart phone, tablets and remote controls. The phone rings and our cell phones give us a beep or buzz when there is a new post, text message or email. There is always something more immediately satisfying than doing what we should and need to be doing.

Here are a few ways I like to physically isolate myself from distractions:

  1. The easy one: separate yourself from you phone, tablet, computer or phone. I keep mine in another room or leave them in my backpack.
  1. Use a call blocker. We have installed a call blocker at Kona Impact, which if it works properly will allow us to block a lot of the robo calls and unsolicited sales calls.
  1. Noise canceling headphones. I bought a pair of high end wireless noise canceling headphones a few weeks ago. They are a great investment for getting focused and avoiding distractions. I can’t hear the phone ring, or any environmental noises with these headphones. With some light classical music and these headphones, I can get into the zone quickly and stay there for a long time.

Dedicated Time to Focus 

I schedule a time every day—usually 5am-7am when my daughter is in school and 5:30am to 7:30am when she’s not to work on my important but not urgent issues. The important and urgent are things best done during business hours, as they often require colleagues and interaction with suppliers and clients. These two hours, when everyone is asleep and the phone does not right are my time for deep work. I try to not look at email or text messages before I begin my deep work, lest I become mentally unfocused on preoccupied.

Another time I love is weekend mornings This is a great time to go to the lanai and just read or focus on big issues. On most weekends I can finish at least one book and have a few hours planning and focusing on big issues. Again, the key is to become mentally and physically isolated, so no cell phones, tablets or multi-tasking.

Moving Beyond “Busy and Broke”

As a small business owner, I spend much of my day talking with other business owners and managers of larger business. I have had this conversation hundreds of times:

Business Owner: “How’s business?”

Client: “Oh, we’re really busy. Putting in a lot of hours and everyone is working hard to get the orders out.”

We all know this is just a conversation starter, like, “How are you?” But, if it were a genuine conversation, which sometimes it is, the next question should be: “Are you making money?” In other words, are you busy and broke or busy and profitable?

Unfortunately, many small businesses end up in the “busy and broke” category. Activity and sales do not necessarily equate to profits.

borke concept

How do businesses end up in this trap?

  1. Pricing products or services too low. At Kona Impact we work with hundreds of businesses a year and find that underpricing is far more prevalent than over-pricing. The business owner thinks –often mistakenly so—that his or her customers are extremely price-sensitive, so to keep customers and gain market share, prices are kept low. This is seldom the case. Customers are very service sensitive and great service will give you opportunities for better pricing.
  2. Wrong products. Kona Impact does make a lot of business cards a year—probably well over 150,000 cards a year—but we make almost no money off these. We do, however, hope that those who need business cards also need signs, websites and marketing help. These are the products that keep our lights on. Our product mix, overall, is profitable, but we do certainly have no or low margin products to introduce customers to us. If all we did was low-margin printing, we would certainly be busy and broke.
  3. Excessive costs. I see many entrepreneurs become intoxicated with the idea of being in business and as a consequence they spend, spend, spend on things that they do not need at that time. A fancy office is nice, but this means you start every month with a big expense. Maybe that old delivery truck can make it a few more years. Borrowing money creates a monthly obligation…..with interest. If you are not making money because of high expenses, think of reducing your overhead to put a little more in your pocket every month.
  4. “Friend and family discounts.” Sure, we all want to be known as nice people, especially in a small community like Kona, Hawaii. I like to say that I could give away over half of my time and materials if I said yes to every request I get from fundraisers, non-profits and people within my circle of friends and acquaintances. Long ago, we realized that saying yes to everything meant we would not be building a sustainable business. We do give away a lot, and we do offer discounted pricing to organizations we support, but we now do so much more selectively than in the past.
  5. Not working efficiently. This encompasses everything from equipment to work processes. If your machine is half as efficient as your competitor’s, you need to work it twice as hard to get the same output. If your employees are not well training and supported, you might be paying a lot for meager results. If an employee is not contributing meaningfully to the bottom line, put some effort into retraining, reassigning job duties, or if he or she is not a good fit, finding a replacement.

The solution to being busy and broke is to look at your products, pricing and processes to see where you can find greater efficiencies and opportunities.

How to Be a Better Customer or Client

We’ve most certainly entered into another boom time in Hawaii. Home prices are up 50% or more since the bottom; the stock market is booming; tourism will see 7% year-to-year growth and unemployment is less than 3%. One builder I know has a three-year backlog of projects.

This, of course, is good news for our economy and our locally-owned businesses. It does, however, present some challenges if you want a house built or remodeled: there are very few qualified and available providers. If you want to go to your favorite restaurant, the one you could always just show up and get a seat, you might now need a reservation. If you are looking for a new vehicle, you might not have much bargaining power as many popular models are sold as soon as they get off the delivery truck.

customer and suppliers

So, what are some strategies you should consider as a customer to help you get what you want in a timely manner?

1.  Establish relationships. At Kona Impact, we try very hard to buy our supplies and procure our services locally. We want to be on a first name basis with our suppliers, as we know it gets us better service and access to preferential treatment if we have a special request.

2.   Leave some meat on the bone. Every business has clients who are always trying to cut costs to the point of being a “no profit” or “minimal profit” client. If you don’t let your suppliers make a fair and reasonable profit, you should expect to always be at the back of the line for the best customer service and delivery of products or services. I know, this is not the way it should be. That said, it is!

3.   Be loyal with small and big projects. At Kona Impact, we have some clients who always come to us with their $10-$75 projects and go elsewhere for all their bigger projects. The fact is that we make very little profit, if any, on these small projects, and it is the big projects that keep our doors open. At the end of the day, if you aren’t letting your supplier make any money off you, he or she has very little incentive to maintain you as a client.

4.   Pay immediately. Never ask for a service or product for which you don’t have the money to pay. There is nothing more aggravating in business than customers who mistake a business for a bank or financing company. Here’s the simple questions every business owner asks himself or herself: Which is better, $300 now (when the job is done) or $300 thirty or sixty days from now? By paying on time, you are immediately put the front of the line for projects, as you are a guarantee of immediate, no risk, cash flow for the business.

5.   Don’t waste your supplier’s resources, which for most companies is time. Assuming that your supplier can effectively fill all the time he or she has with profitable work, wasting the time of your supplier is wasting his or her money. Typical ways customers waste the time of a business include: 1) not spending the time to figure out what they want, 2) coming to a meeting or appointment unprepared, 3) excessive design or order changes (see #1), 4) not following through on a project once it has begun, 5) excessive calls or email, and 6) a lack of planning and consequently always putting the supplier in crisis mode.

We like to say the following, “Everything has a cost. It is who pays that makes the difference in the sustainability of a business.” Ideally the client assumes all costs and the business can make a reasonable profit. All the items above are ways for clients to reduce unnecessary costs and build relationships with business. There is, of course, no free lunch, especially in times of a boom economy, so whatever customers or clients can do to make it easier for businesses to help them, the better access they will have to timely products and services.

Celebrating a Decade in Business: Lessons Learned

Kona Impact is proud to be celebrating our tenth year in business. We started when the economy was robust in Kona, Hawaii, and then we soon suffered a recession that devastated our real estate, construction and tourism sectors. Those bad times are behind our community now, but not forgotten.

We’ve learned a lot over the years; we would not be here had we not. We’ve seen 100+ businesses come and go in Kona. We’re seen small startups become big and big business evolve and change to get even bigger. One thing is certain: in 10 years of business we’ve seen it all, including a strong earthquake and a tsunami!

Here sre five things we’ve learned:

  1. Start with twice as much money as you project you’ll need. I’ve seen many business that have great ideas, but they soon run out of capital and have to shut their doors before they reach a point of sustainability. I don’t think Kona Impact would be here today if we didn’t have sufficient reserves to make it through early years.
  2. Pick low hanging fruit, but keep your eyes on the higher-hanging fruit. We have always welcomed clients that may only make us $25 on a project, but we also know these small, low profit projects are not going to pay a lot of bills. Over the years, we have developed products and processes to help us identify and attract large businesses. They are harder to get, but they are essential to the long-term growth and stability of our business.
  3. The market is always speaking; listen to it. We like to tell entrepreneurs who seem to have a revolutionary idea: you are either a genius or an idiot. By that I mean, either you have figured something out that nobody before you has figured out, or you have solved a problem that doesn’t exist. Prolonged poor results are telling you something. Listen.
  4. Low price and high quality are incompatible. Customers want both. You need to convince them that they want high quality and reasonable prices.
  5. No business is an island. I see a lot of new businesses in Kona that suffer a rather quick demise. One thing I have seen common to these quick failures is that they have almost no community connections. They don’t buy locally. We don’t see the owners in our paddling and Rotary and Lions clubs. We don’t see them sponsoring fundraisers or donating to local non-profits. We don’t meet the owners at our places of worship. They don’t volunteer. They are ghosts to people who live here. The consequence is that we don’t visit their businesses and they soon perish. My advice: get as many of your supplies and services from local vendors; join a church; join a Rotary club (there are three in Kona); paddle; contribute products or services to non-profit fundraiser; get involved!

One more thing we tell clients: if we had all the answers, we’d be on our yacht today enjoying a cold drink. The above are just some ideas and worth at least what you are paying for them!

happy birthday kona impact

Hawaii Mold and Flood: A Better Mouse Trap

One new client of Kona Impact is Hawaii Mold and Flood. We were excited to work with them as they truly offer a range of services unsurpassed by their competitors. We all see the franchise mold remediation businesses around town, but few people know that they are extremely limited in what they do. Hawaii Mold and Flood is different.

Hawaii Mold and Flood

Hawaii Mold and Flood

We used to think that the national water damage franchises offered complete solutions for water damage, mold testing and repairs, but they don’t. Kona Impact found out the hard way.

When our old office had extensive water damage, the mold remediation company came in, tore out the walls, did their thing, and left. We spent two weeks waiting for the repair people to come in and fix the walls and flooring. We never did receive a mold report. That was very stressful and costly for us as a business.

If we had known of Hawaii Mold and Flood at that time, we would have made one call and received the following services from them:

  1. Mold testing, which would have been done on the spot with their Instascope Mold Detection Machine. We would have known the results immediately, instead of waiting for a sample to be sent to a lab, with two weeks to get results.
  2. Water damage removal. All the water damage we had would have been taken care of.
  3. Then, Hawaii Mold and Flood would have repaired our premises. No waiting for a separate construction/repair team.

We would have had everything done by one company:  from mold testing to clean up to repairs. This, of course, saves the property owner and tenants considerable stress, hassle and time.

We hope that our clients and people in Kona, Hawaii never have flood or mold issues, but if you do, make your first call to Hawaii Mold and Flood: 808-345-2221

Think and Behave like an entrepreneur

First, let me note that I work with hundreds of entrepreneurs a year and have worked with thousands over the years. I have seen remarkable success and complete failure; winners and losers at the game of business. What I write here is not about any one Kona Impact client; instead it is an amalgamation of traits and behaviors I have witnessed over the year.

Successful entrepreneurs (defined as those that can make a decent living with their business):

1. Don’t focus on low-value activities. In other words, they spend their time on the things that add value to their business. We’ve had clients spent ten+ hours on their business cards. Imagine if they spent two on their business cards and eight hours contacting potential clients? Or, if they spent 8 hours on the content of their website? We had one client sketch his logo on a napkin, and probably spent another ten minutes looking our design concepts before deciding. He received an excellent logo, one that is easily recognized in our community, because he knew ideas and concepts and paid us to handle the details. It’s still, to this day, one of best logos we’ve made.

2. Treat people well. If you’re a grump and don’t like people, don’t hire them and don’t work with the public. The people I know who are the most successful entrepreneurs in West Hawaii have achieved this success, in part, because they are exceptional with people skills. From the top to the bottom of their organizations they show respect for their employees and customers. They attract the best employees, and have very little turnover.

3. Seek a high level of a quality, but don’t demand absolute perfection. Quality is key in any business, but perfection, for most, is wasting a huge amount of resources for perhaps a five percent improvement. If you have 95-99% quality, be happy and move on to the next project. Micromanaging and incessant focus on that last bit of quality means that you are missing many opportunities for achieving more.

4. Look forward, not backward. When I was working at my part-time job in high school, I pushed a dolly into a glass door. The window shattered. The owner came over, looked at the door, and said to his son, the manager, “call the glass company.” That was it. Back to work. It took me some time to realize that getting angry or firing me would not have been productive. After all, it is not a mistake I would ever make twice. Spilt milk, as they say. I see forward-looking business owners all the time, and they are, overall, much more successful than what I call the could-of-should-of-would-of entrepreneurs.

5. Innovate with caution. Every day we are bombarded with software, machines and ideas that are supposedly going to revolutionize our businesses. I find most of the successful entrepreneurs take a very measured approach to change. Most do not seek out technology with the idea of changing their business dramatically; instead they seek new products or ideas as a way to evolve—to change over time—what they sell or what they offer.


I like to think of entrepreneurism as a process of becoming. There is no point where one can usually say, “I’ve done it. I am an awesome entrepreneur.” Instead we need to look in the mirror, seek feedback and strive to evolve and get better every day. Lots of base hits: few home runs.

At Kona Impact, we strive to support business owner—new and experienced—as they navigate the waters of business.

Another Retail Chain Store Gone in Kona

What is going on with our national retail chains? We’ve lost Radio Shack and Sports Authority in the past year, and Payless Shoes will follow soon. Sears, in its corporate filings, says its long-term viability is questionable. They own K-Mart, so that, too, is in peril. The current Ross building in Kona was made for a Circuit City store: it never opened.

These are the brands I grew up with. I remember the joy of going school clothes shopping at Sears and K-Mart as a little tyke. When I was a teenager, I bought my first CD player at Radio Shack. I even worked a summer in a Radio Shack store, and had a great time playing with all the gizmos and gadgets when the store was empty.

The reality, however, is that all these stores hold a place in my memory from thirty-plus years ago; I have shopped these stores very little in the past 10-20 years.

The simple answer, the one we hear from the management of these stores is that online and over-capacity in retail are responsible for their demise. These are certainly true and are a big reason why some big box and specialty retailers are failing, but is there more?

I think there is.

Here’s why I shop online:

  1. Selection. Radio Shack in Kona would have—at most—a few choices of keyboards, speakers or any other gizmo I wanted to buy. Amazon has tens of items in each category. I always felt like I was compromising by settling by selecting among the few choices available at Radio Shack.
  2. Information. In the old days, you would rely on the salesperson’s recommendation. Nowadays, I can use the reviews of hundreds, and sometimes thousands, of consumer when looking at the products online. I trust the crowd to steer me right. Most chain retailers control the information, and that’s just unacceptable in this day and age. There is even a car dealer in Kona that blocks cell phone signals at their dealership to decrease the information available to consumers. Because of this, I took my business elsewhere.
  3. Price. Just this morning, I was looking at a wall mount for a television. The one I liked was $55 at the local big box store; I found a better one online for $28, including delivery.
  4. Time. My time is very valuable to me. If I can order a product in five minutes online, that’s at least 25 minutes of time I save if I have to go to a local big box retailer.

commerce concept

Is there any hope for chain stores and big box retailers?

Of course there is. Stores like Wal-Mart and Target offer a lot of goods that just don’t make sense to buy online (toothpaste, frozen pizzas, alcohol, and various sundry items), items that sell best when the consumer can see the product (clothes, fabric, shoes) and things that are needed right away (a toy for the tots, spaghetti sauce or a quart of oil). These big box stores—Wal-Mart, Target, Lowe’s and Home Depot—do things well, for the most part. Their selection is good and all four have done a good job of integrating delivery to stores and real-time inventory on their digital platforms.

The trend toward online sales and the subsequent demise of specialty chain retailers is inevitable and will continue. Consumers have changed. Technology has enabled unparalleled access to information. Technology has also created immense efficiencies in the supply chain and distribution systems of Amazon, creating huge barriers to competition.

If I were a betting man, I would bet on K-Mart, Macy’s, Office Max and at least one of our chain automobile supply stores, being in peril in the next handful of years. They can, of course, pivot their business strategies and maintain relevance long into the future.